Refund policy

Last updated: July 21, 2026

At Anna's Flowers, each item is carefully handmade and inspected before shipping. Because of the time and care that goes into every piece, all sales are final.

We do not accept returns, refunds, or exchanges once an order has been placed.

Damaged or defective items

If your order arrives damaged or defective, please contact us within 7 days of delivery at crilly961@gmail.com. Include your order number and clear photos of the issue.

We will review your case and send a replacement if it is eligible.

Order cancellations

Once an order is placed, it cannot be canceled or modified because production begins right away.

Order details and delivery

Please make sure your shipping address and order details are correct before completing checkout. Anna's Flowers is not responsible for an incorrect address supplied by the customer or for a package lost because of a carrier error.